Refund Policy

Last updated: October 1, 2026

1. Who handles payment refunds

Approved refunds are returned to your original payment method through our payment provider. Product eligibility questions can be raised with us first; billing or receipt questions may also be handled via the payment provider using the details on your receipt.

2. Refund eligibility

• Before processing: If your order has not started processing, contact us within 24 hours for a full refund where applicable.
• Processing failed on our side: If we cannot complete the educational service due to a technical failure attributable to us, you are entitled to a full refund or a free retry.
• Wrong file / wrong part number (user error): Refunds are generally not provided if the wrong part number was selected or an incorrect dump was uploaded, because analysis resources may already have been used.
• Successful delivery: No refund after a processed educational file has been generated and made available for download, except where required by applicable law.

3. How to request a refund

Email [email protected] with:

• Order ID / payment receipt or transaction reference
• Part number and a short description of the issue
• Whether processing started or a download was provided

We aim to respond within 2 business days.

4. Chargebacks

Please contact us before initiating a chargeback. We will work in good faith to resolve legitimate educational-service issues. Fraudulent or abusive chargebacks may result in account suspension.

5. Timing

After approval, refund timing depends on the payment provider and your bank/card issuer (often several business days).

6. Contact

• Product / eligibility / billing help: [email protected]